Frequently Asked Questions

All items are processed and shipped from our facility within 1–2 business days of purchase. Once shipped, standard delivery takes 3–7 business days. You can track your order using the tracking information provided in your confirmation email. If your order hasn’t arrived within the expected timeframe, please contact us at infos@vozia.online.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your Order ID and email in the ‘Track Your Order’ section on our website.

We securely accept all major credit and debit cards, including Visa, Mastercard, Apple Pay, and Google Pay.

Currently, we only ship to addresses within the United Kingdom.

If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can easily update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.

You may return eligible items within 90 days of delivery. Items must be in their original condition. To initiate a return, email us at infos@vozia.online.

For exchanges, please email us at infos@vozia.online, and we will guide you through the fast and easy process.

If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a full refund or provide an alternative item of your choice.

We sincerely apologize for any mistakes! Please email us at infos@vozia.online with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

If you’re experiencing technical issues with our website, please contact us with details about the problem (and a screenshot if possible) so our technical team can resolve it promptly.